Be the calm in any storm. Set the presence and the plan that make a client feel held the whole trip.
How to use this: the trip is when a client is most exposed. Not absent, not hovering, be the safety net. Build your reachable line, your check-in points, and your calm hiccup plan here. The calm you bring is the product.
1 · Your reachable line
"While you're away, I'm one message away, day or night. Anything at all, you text me first."
2 · Your check-in points
Present, not hovering. One or two light touches at the right moments. You reach out first, so they never have to with a worry.
arrival: "made it? settling in okay?"
the big day: "have an amazing time at [the thing they were most excited about]!"
3 · Your hiccup plan
1. Stay calm2. Reassure FIRST3. Then fix
"Oh no, I'm so sorry, I'm on it right now, don't worry about a thing. Give me 10 minutes." reassure before you even have the fix
Remember: the hiccup is your finest hour. Handling it fast is the story they'll tell forever.
Put your Second Mate to work
Two prompts to try now. The full set is in the library, How to Prompt Your Second Mate. Swap the [brackets] for your details.
Plan my in-trip check-ins
For a [LENGTH] trip to [DESTINATION], map 1-2 light, well-timed check-in messages that show I'm present without hovering. Tell me when to send each and draft a warm, short message for it. My voice: [VOICE].
Help me handle a hiccup, calmly
My client just hit this problem mid-trip: [SITUATION]. Help me think through options and next steps fast, then draft a calm, reassuring message I can send them right now that says I've got this. Keep me steady.
Marketing Journeys · The Tradewinds Method · We don't hand you a course, we build your business with you. Emergency protocols and supplier contacts live in the Specialty Library. Stuck? Bring it to Professor Hours, book a 1:1, or hire us.